Appliance not working?
Log your fault in a few easy steps.
Step 01
Log the Fault
Simply call 0861 444 444 or contact us by email.
- Call us and provide the appliance details and a clear description of the issue.
You may be required to provide the appliance serial number and supporting information such as photos or proof of ownership.
Step 02
Assessment and diagnosis
- A remote troubleshooting process may be required first.
- If dispatch is required, an approved technician is arranged to inspect the appliance and confirm the fault.
- Depending on the appliance type and fault, a quotation may be required.
Step 03
Approval before repair
- Repairs must be authorised before work begins.
- Once approved, the repair proceeds within the authorised scope.
- Authorisation may include an economic repair assessment.
- Where a repair is not viable, benefits are limited to the authorised diagnostic and contribution rules in the membership terms and product schedule.
Note: We do not provide replacements.
Step 04
Repair and completion
- The approved technician completes the repair.
Note: Turnaround times depend on technician availability and spare part lead times.
Need help? Get in touch with us
- 0861 444 444
- support@loyaltysupportservices.co.za
Get in touch with us
Tell us about your query so that we can assist you.